Returns Policy

Our 14-day return policy means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@elenavalenti.com. Returns must be sent to the following address:

Via A. Lattes, 18
10071 Borgaro Torinese (TO)
Italy

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at any time at info@elenavalenti.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Custom-made and personalized items cannot be returned.

If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.

As described above, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@elenavalenti.com.

Returns Policy

Our 14-day return policy means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@elenavalenti.com. Returns must be sent to the following address:

Via A. Lattes, 18
10071 Borgaro Torinese (TO)
Italy

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at any time at info@elenavalenti.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Custom-made and personalized items cannot be returned.

If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.

As described above, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@elenavalenti.com.

Returns Policy

Our 14-day return policy means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@elenavalenti.com. Returns must be sent to the following address:

Via A. Lattes, 18
10071 Borgaro Torinese (TO)
Italy

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at any time at info@elenavalenti.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Custom-made and personalized items cannot be returned.

If you have any questions or concerns about a specific item, please do not hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have received. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.

As described above, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@elenavalenti.com.